We publish a lot of information in a customer-friendly format about what we do and how we do it.
Our long-term vision
As the world around us changes we need to make sure our services adapt and continue to improve. Our Long-Term Vision sets out what we could do differently in the future to address the challenges and opportunities, so we continue to provide you with a great service while keeping our bills affordable for all.
Our business plan for 2020 to 2025
As most people cannot choose their water supplier, one of Ofwat’s duties is to set the price, investment and service package that customers receive. They do this every five years and must balance the interests of customers with ensuring that companies can pay for and deliver the services they need to.
Our Business Plan for 2020 to 2025 sets out the commitments we are making to deliver a range of improvements over the five-year period, enhance the environment and increase the resilience of our service for the future. We will do this through five pledges.
Our Water Resources Management Plan 2019
Planning water resources is a long-term business. That’s why we look ahead 60 years to understand how much water will be available and how much we will need to supply.
Our drought plan 2019
This document sets out how we will determine when a drought is triggered, how we will respond operationally, as well as the measures taken to mitigate the effects and monitor the impact of those actions, both during their implementation and afterwards.
Our Annual Performance Report
Every year we report on the progress we have made on the commitments we have made to our customers.
Our finances explained
We are committed to being as transparent as possible and are focused on better explaining the decisions we make and how we make them. 'Keeping it clear' is our customer-friendly guide to explain our finances and governance in a clear and understandable way. It covers important topics like where our money comes from and how we spend it, dividends to our shareholders, executive pay, tax and our simple ownership structure.
Our annual water quality report
We publish a report every calendar year giving details of sampling compliance against a wide range of standards. For more information on water quality, including a report for your area, visit the Water quality page.
Company Monitoring Framework (CMF)
The CMF was introduced by Ofwat, the economic regulator for the water sector, in 2015. The framework describes how Ofwat will oversee that we, and other water and wastewater companies, are providing our customers and other stakeholders with information they can have confidence in.
Our Gender Pay Gap
Since April 2017 companies with more than 250 employees have been required by law to carry out gender pay gap reporting under the Equality Act 2010. The report must show the difference between the average earnings of men and women.