Are you eligible for a 50% discount on your water bill? Learn more about our support schemes to see what you could save.

Help paying your bill

Change your details

If any of the information we hold about you changes, we need to know. Changing payment methods or personal information is quick and easy.

What details would you like to change?

We are happy to change your name on your account but may need proof of ID or change of name, such as a council tax bill or other utility bill.

Change the name on your account


Whether you're moving in, around or out of our supply area, we can help make your home move go as smoothly as possible.

Change your supply address


If we send your bill to a different property to the one being supplied (for example if you are a landlord), you can let us know when this address changes.

Change your billing address


We offer a range of payment methods, including applying for a Direct Debit online.

Change your payment method