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Water in your home and factsheets

Water in your home and factsheets

Our drinking water is of the highest standard when leaving our treatment works but we know that customers’ pipework and repairs to our mains network can affect the quality of water coming out of the tap.

We encourage anyone having work done on their household plumbing to use trusted and qualified plumbers registered with the industry body WaterSafe. These plumbers have undergone specific training in the Water Fitting Regulations and byelaws which are designed to keep customers’ drinking water safe.

 Find out more information on finding a plumber

Image showing a brochure showing Looking after water in your home

Looking after water in your home


This guide from the Water Regulations Advisory Scheme includes everything from tips on tap hygiene to advice on safe water storage and how to prepare for winter.

Learn how to look after water in your home




Which pipes are yours?


You are responsible for all external and internal pipework within your property boundary.












Useful information

Our factsheets give you key information about your water supply: