Our business plan for 2020 to 2025

Our business plan for 2020 to 2025

Our Business Plan for 2020 to 2025 will deliver more for our customers and is focused on what matters most to them. Our full business plan for 2020 to 2025 and a summary of our plan with supporting appendices are available to download from this page.

Graphic brochure for SES business plan
Our full business plan for 2020 to 2025

Read our business plan

 
 
 
 
Graphic brochure for five years five pledges'5 years, 5 pledges' summary of our business plan for 2020 to 2025

Read our pledges








(Please find links to our supporting appendices at the bottom of the page)

 

 

The role of Ofwat

Ofwat was created when the water industry was privatised in 1989. As most people cannot choose their water supplier, one of the economic regulator's duties is to set the price, investment and service package that customers receive. They do this every five years and must balance the interests of customers with ensuring that companies can pay for and deliver the services they need to. 

To find out more about Ofwat and their role in our business plan visit https://www.ofwat.gov.uk/.

Appendices