Current projects

COVID-19 update

We are resuming mains replacement work that can be carried out in a safe way, in line with the Government’s latest advice. The safety and wellbeing of our staff and our customers is of the utmost importance to us and we have been able to implement the necessary extra precautions to help prevent the spread of COVID-19. Read more information about our response to COVID-19.

Current projects 

Providing resilient services has been a key feature of our 150-year history. Rarely do our customers experience breaks in their supply – we have the lowest rate of burst mains in the industry, supply interruptions are also very low and our water has consistently reached the highest quality standards. This is because we invest millions of pounds every year to ensure that we can continue to supply a resilient supply of water both now and well into the future too. 

The latest information on each of our current investment schemes is available below:

The above works may require us to carry out a small amount of work on your property in order to replace the old stopcock and mains pipe. Please rest assured that if any of your property is disturbed it will be fully re-instated as part of our works. You may have reasons why you would prefer us not to disturb your property, such as a newly laid driveway for example - if this is the case please complete and submit the form below to let us know.

Customer Services - Operations

I request that you do not remove the stopcock located inside my boundary and I accept responsibility for the old stopcock and section of pipe to the property boundary.