Network latest

Update as at 16:00 20/12/24

 

We are pleased to confirm that all supplies have been restored. We would like to take this opportunity to apologise again for the impact this has had on our customers.

 

We have therefore closed the bottled water stations today. Please be reassured that in the unlikely event of an emergency we would be able to reinstate the following bottled water stations immediately:

 

• Cheam Library, Church Rd, Sutton SM3 8QH. 
• Upper High Street Car Park KT17 4DU.

 

Due to the nature of this incident, some customers may notice a change in the hardness of the water they are receiving, for example increased limescale or a film on hot drinks such as cups of tea.

 

These areas are: Sutton, Cheam, Worcester Park, Ewell, Morden, Carshalton, Carshalton Beeches, Wallington, Chipstead, Banstead, Burgh Heath, Kingswood, Tadworth.

The increased water hardness is of no concern and the water can be consumed and used as normal.

A reminder that when your water returns it may be cloudy, white, or discoloured and you may notice a change in smell. Please be assured that in most cases, this can be cleared by running the cold kitchen tap. You can find more information here: https://seswater.co.uk/your-water/water-quality/water-in-your-home-and-factsheets

 

As always, our teams will continue to monitor our network closely. Over the Christmas period we have taken additional steps to have extra measures and teams on standby throughout.

 

Thank you for your patience and understanding.

 

Update as at 10:30 20/12/24

 

We are pleased to confirm that all supplies have been restored. We would like to take this opportunity to apologise again for the impact this has had on our customers.

 

We will therefore be closing the bottled water stations later today. Please be reassured that in the unlikely event of an emergency we would be able to reinstate the following bottled water stations immediately:

 

• Cheam Library, Church Rd, Sutton SM3 8QH. 
• Upper High Street Car Park KT17 4DU.

 

Due to the nature of this incident, some customers may notice a change in the hardness of the water they are receiving, for example increased limescale or a film on hot drinks such as cups of tea.

 

These areas are: Sutton, Cheam, Worcester Park, Ewell, Morden, Carshalton, Carshalton Beeches, Wallington, Chipstead, Banstead, Burgh Heath, Kingswood, Tadworth.

 

The increased water hardness is of no concern and the water can be consumed and used as normal.

 

A reminder that when your water returns it may be cloudy, white, or discoloured and you may notice a change in smell. Please be assured that in most cases, this can be cleared by running the cold kitchen tap. You can find more information here: https://seswater.co.uk/your-water/water-quality/water-in-your-home-and-factsheets

 

As always, our teams will continue to monitor our network closely. Over the Christmas period we have taken additional steps to have extra measures and teams on standby throughout.

 

Thank you for your patience and understanding.

 

Update as at: 15:10 19/12/24

We are pleased to confirm that most supplies should now be back to normal. Some customers in high rise buildings in the Sutton area may experience lower than usual water pressure as the network recharges, we expect pressures to return to normal later this evening.

 

The following bottled water stations will remain open until 10pm this evening, as planned:

 

• Cheam Library, Church Rd, Sutton SM3 8QH.  Access via Park Rd.
• Upper High Street Car Park KT17 4DU. Access via Upper High Street main road. 
• Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG.
• St Paul’s Church, 15 Northey Avenue, Cheam SM2 7HS.

We will continue to monitor things closely and evaluate whether bottled water stations are still required. We will provide an update on this tomorrow.

 

Due to the nature of this incident, some customers may notice a change in the hardness of the water they are receiving, for example increased limescale or a film on hot drinks such as cups of tea.

 

These areas are: Sutton, Cheam, Worcester Park, Ewell, Morden, Carshalton, Carshalton Beeches, Wallington, Chipstead, Banstead, Burgh Heath, Kingswood, Tadworth.

The increased water hardness is of no concern and the water can be consumed and used as normal.

 

A reminder that when your water returns it may be cloudy, white, or discoloured and you may notice a change in smell. Please be assured that in most cases, this can be cleared by running the cold kitchen tap. You can find more information here: https://seswater.co.uk/your-water/water-quality/water-in-your-home-and-factsheets

 

Thank you for your continued patience and understanding.

 

Update as at: 09:28 19/12/24

 

Morning, 

We are making good progress to restore water supplies and are still aiming to return them back to normal by lunchtime today. Some customers in high rise buildings in the Sutton area may experience lower than usual water pressure and we are working hard to restore this.

As supplies return to normal, we will be taking a phased approach to close bottled water stations. As of this morning, Bourne Hall is closed while our remaining stations are open for the timebeing. Please ensure you are following our website and social media pages to ensure you are kept up to date on closures to our other stations. 

 

Due to the nature of this incident, some customers in the following areas may notice a change in the hardness of the water they are receiving, for example increased limescale or a film on hot drinks such as cups of tea.

 

These areas are: Sutton, Cheam, Worcester Park, Ewell, Morden, Carshalton, Carshalton Beeches, Wallington, Chipstead, Banstead, Burgh Heath, Kingswood, Tadworth.

 

The increased water hardness is of no concern and the water can be consumed and used as normal.

A reminder that when your water returns it may be cloudy, white, or discoloured and you may notice a change in smell. Please be assured that in most cases, this can be cleared by running the cold kitchen tap. You can find more information here: https://seswater.co.uk/your-water/water-quality/water-in-your-home-and-factsheets

 

We’d like to thank customers for their continued patience while our teams have worked to resolve the fault.

 

Update as at: 17:2518/12/24

We are continuing to make good progress to repair the fault at our Cheam Water Treatment Works and are aiming to restore supplies by lunchtime tomorrow.

 

Unfortunately, some customers may continue to experience low pressure or no supply throughout this evening. Storage levels remain low, and we ask customers to use water carefully to help preserve the network’s capacity. These areas are KT17, KT19, KT4, SM6, SM1, SM3, SM4, SM5. 

 

When your water returns it may be cloudy, white, or discoloured and you may notice a change in smell. In most cases, this can be cleared by running the cold kitchen tap. You can find more information here: https://seswater.co.uk/your-water/water-quality/water-in-your-home-and-factsheets 

 

We will continue to prioritise getting water to our most vulnerable customers and providing bottled water (as detailed below).

 

Available Bottled Water Stations:

From tomorrow there will be five bottled water stations, at the following locations, open from 6am:

• Cheam Library, Church Rd, Sutton SM3 8QH.  Access via Park Rd.
• Bourne Hall in Ewell, KT17 1UG. Access via Spring St.
• Upper High Street Car Park KT17 4DU. Access via Upper High Street main road. 
• Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG.
• St Paul’s Church, 15 Northey Avenue, Cheam SM2 7HS.

 

Cheam Library, Bourne Hall, Upper High Street Car Park and Westcroft are all open until 10pm tonight. 

 

What to do if you are an existing or think you might need to be a priority services customer, for example, you have a visual impairment or have limited access:
If you, or a member of your household requires Priority Service Register needs, contact us directly by calling 01737 772000. By calling, we will make specific arrangements to ensure bottled water is delivered to your address. To find out more information on our Priority Service Register please visit our page here:

 

Ongoing Actions and Next Steps:

Our customer contact centre is open until 10pm tonight. If you need to speak to a member of our team, please call 01737 772000. You can also use this number 24/7 for emergencies.

Thank you for bearing with us while we make these essential repairs. We will be providing further updates on this page as soon as we are able to. 

 

Next update will be provided by as soon as possible.

Update as at: 14:30 18/12/24

Please note that all four of our bottled water stations will be closing at 10pm tonight before reopening at 6am tomorrow morning.

Bottled water stations are available at the following locations:

• Cheam Library Car Park, Church Rd, Sutton SM3 8QH. Access via Park Rd.
• Bourne Hall in Ewell, KT17 1UG. Access via Spring St.
• Upper High Street Car Park KT17 4DU. Access via Upper High Street main road.
• Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG.

If you, or a member of your household, requires additional support please call us on 01737 772000.

By calling, we can make specific arrangements to ensure bottled water is delivered to your address. To find out more about our Priority Service Register please visit: https://seswater.co.uk/your-account/priority-customers

Update as at: 11:55 18/12/24

We are continuing to make good progress to repair the fault at our Cheam Water Treatment Works. We experienced a failure of a critical valve at the site, which restricted the flow of water to part of our network. 

 

Over the last 48-hours, our teams, with support from specialist partners, have been on-site analysing, planning, and conducting the fix. We are now working through detailed plans to safely restore supplies as quickly as possible.

 

Unfortunately, we anticipate that disruption will continue throughout today, with some customers experiencing low pressure or no supply in certain areas. Storage levels remain low, and we ask customers to use water carefully to help preserve the network’s capacity. These areas are KT17, KT19, KT4, SM6, SM1, SM3, SM4, SM5. 

 

Our teams are working round the clock to resolve this issue, and we hope to restore supplies within the next 24-hours. In the meantime, we will prioritise getting water to our most vulnerable customers and providing bottled water (as detailed below). If you have another query, it will be addressed once supplies have been restored.

 

Available Bottled Water Stations:

There are four bottled water stations available, at the following locations:

• Cheam Library, Church Rd, Sutton SM3 8QH.  Access via Park Rd.
• Bourne Hall in Ewell, KT17 1UG. Access via Spring St.
• Upper High Street Car Park KT17 4DU. Access via Upper High Street main road. 
• Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG.

 

What to do if you are an existing or think you might need to be a priority services customer, for example, you have a visual impairment or have limited access:
If you, or a member of your household requires Priority Service Register needs, contact us directly by calling 01737 772000. By calling, we will make specific arrangements to ensure bottled water is delivered to your address. To find out more information on our Priority Service Register please visit our page here:

Ongoing Actions and Next Steps:

Our customer contact centre is open. If you need to speak to a member of our team, please call 01737 772000. You can also use this number 24/7 for emergencies.

 

Thank you for bearing with us while we make these essential repairs. We will be providing further updates on this page as soon as we are able to. 

 

Next update will be provided by as soon as possible.

Update as at: 10:00 18/12/24

We have made significant progress overnight in resolving the complex fault at our Cheam Water Treatment Works. Over the last 48-hours, our teams, with support from specialist partners, have been on-site analysing, planning, and conducting the fix. We are now working through detailed plans to safely restore supplies as quickly as possible.

 

We experienced a failure of a critical valve at the site, which restricted the flow of water to part of our network. 

 

While many customers saw water supplies returning last night, some may still experience low pressure or no supply in certain areas today as we continue to stabilise the network. Storage levels remain low, and we ask customers to use water carefully to help preserve the network’s capacity. These areas are KT17, KT19, KT4, SM6, SM1, SM3, SM4, SM5. 

 

Our priorities are fixing the fault, getting water to our most vulnerable customers, and providing bottled water (as detailed below). If you have another query, it will be addressed once supplies have been restored.

 

Available Bottled Water Stations:

There are four bottled water stations available, at the following locations:

• Cheam Library, Church Rd, Sutton SM3 8QH.  Access via Park Rd.
• Bourne Hall in Ewell, KT17 1UG. Access via Spring St.
• Upper High Street Car Park KT17 4DU. Access via Upper High Street main road. 
• Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG.

 

What to do if you are an existing or think you might need to be a priority services customer, for example, you have a visual impairment or have limited access:

If you, or a member of your household requires Priority Service Register needs, contact us directly by calling 01737 772000. By calling, we will make specific arrangements to ensure bottled water is delivered to your address. To find out more information on our Priority Service Register please visit our page here:

Ongoing Actions and Next Steps:

Our customer contact centre is open. If you need to speak to a member of our team, please call 01737 772000. You can also use this number 24/7 for emergencies.

 

Thank you for bearing with us while we make these essential repairs. We will be providing further updates on this page as soon as we are able to. 

 

Next update will be provided by later this morning.

 

 

Update as at: 08:00 18/12/24

Good Morning, 

Our Bottled Water Station at Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG, is now re-open. 

Our customer call centre is also open if you need to speak to one of our team, please call 01737 772000.

Our teams are busy assessing the situation this morning and we will be providing further updates as soon as we are able to. 

Thank you for bearing with us while we make these essential repairs. 

Update as at: 21:50 17/12/24

Our teams are working incredibly hard to fix this issue at our Cheam Water Treatment Works. As of this evening, whilst progress is being made the issue remains the same meaning unfortunately, customers will continue to experience interruptions to their water supply, including complete loss of service. These areas again are KT17, KT19, KT4, SM6, SM1, SM3, SM4, SM5. 

Available Bottled Water Stations:

Please note, Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG will be closed from 10pm tonight re-opening at 7am tomorrow. Our other three station are open overnight and are as follows:

• Cheam Library, Church Rd, Sutton SM3 8QH.  Access via Park Rd.
• Bourne Hall in Ewell, KT17 1UG. Access via Spring St.
• Upper High Street Car Park KT17 4DU. Access via Upper High Street main road. 

We are aware that Cheam currently has our longest wait times. Therefore we would advise customers if you are able to travel nearby to Bourne Hall or Upper High Street, please consider this. 

What to do if you are an existing or think you might need to be a priority services customer, for example, you have a visual impairment or have limited access:

If you, or a member of your household requires Priority Service Register needs, contact us directly by calling 01737 772000. By calling, we will make specific arrangements to ensure bottled water is delivered to your address. To find out more information on our Priority Service Register please visit our page here:

Ongoing Actions and Next Steps:

We are closely monitoring all sites we are assessing suitable areas for additional sites to operate from tomorrow. 

Our customer call centre will be open from 8am. Call 01737 772000 to speak to a member of our team. You can also use this number 24/7 for emergencies.

Thank you for bearing with us while we make these essential repairs. We will be providing further updates on this page as soon as we are able to. 

Next Update will be provided by tomorrow morning or earlier.

21:50 17/12/24

We're pleased to confirm a fourth bottled water station is now open at Cheam Library, Church Rd, Sutton SM3 8QH. This will remain open throughout the night. 

Thank you for your understanding and patience whilst our teams are working round the clock to resolve this issue.

20:00 17/12/24


We have now opened a third bottled water station at West Croft Leisure Centre, Westcroft Road, Carshalton, SM5 2TG.

 

Thank you for your ongoing patience while we continue to resolve this complex fault at our Cheam Water Treatment Works.

 

 

13:00 17/12/24

 

 

Our teams continue to work around the clock to repair the fault at our Cheam Treatment Works.

 

 

In the meantime our bottled water stations remain open at:

 

 

Bourne Hall in Ewell, KT17 1UG

Upper High Street Car Park KT17 4DU

 

 

We will also be in place to announce new bottled water stations shortly.

 

 

We are very sorry for the continued disruption and stress this situation will be causing and are doing all we can to return your water supplies back to normal.

 

 

12:00 17/12/24

  

 

Unfortunately, our Cheam Treatment Works remains out of service. Work has been ongoing throughout the night and will continue until the issue is resolved.

 

Overnight, we have been able to recover water supplies and have continued to utilise our network to manage storage in the area. Storage levels are very low and we would be grateful for our customers to use water carefully to preserve as much storage in the system as possible.

 

Some customers may experience low pressure and no supplies throughout parts of today. Bottled water stations remain in place at the following locations:

 

Bourne Hall in Ewell, KT17 1UG

 

Upper High Street Car Park KT17 4DU

 

07:00 17/12/24


We are pleased to confirm that supplies are starting to return to normal.

 

However, some customers may continue to experience lower pressure or intermittent loss of supply. Our water storage remains low in the area and therefore customers may experience further interruption to their supply tomorrow (17/12/2024).

 

Our bottled water stations remain open at Upper High Street Car Park, KT17 4DU and Bourne Hall in Ewell, KT17 1UG. When your water returns it may be cloudy, white, or discoloured.

 

In most cases, this can be cleared by running the cold kitchen tap. Teams are working round the clock to resolve this issue as quickly as possible. We are very sorry for the continued disruption and thank you for your patience.

 

00:17 17/12/24

 

 

 

 

 

Due to an ongoing fault at our Cheam Water Treatment Works, customers in parts of Sutton, Morden and Epsom may be experiencing low pressure or no supply.

 

 

Our engineers are working hard to fix the problem as quickly as possible and we have a bottled water station set up at Bourne Hall in Ewell, KT17 1UG. 

 

 

We're sorry for the disruption caused and thank you for bearing with us while we make these essential repairs. 

 

 

The next update will be at 22:30hrs tonight (16 December)

 

 

17:33pm 16/12/24

 

 

Due to a fault at our Cheam Water Treatment Works, customers in Sutton, Carshalton, Morden, Cheam, North Cheam, Wallington, Hackbridge, Worcester Park, Epsom, Ewell, and South Croydon may currently be experiencing interruptions to their water supply. 

 

Our teams are on site, working hard to fix this as quickly as possible, and return your supplies back to normal. We’re sorry for the disruption caused and thank you for bearing with us while we make these essential repairs. We will be providing regular updates on this page.