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Update 8: 20/02/2024 - 4:25pm

Surrey County Council is now leading a multi-agency response to the sinkhole in Godstone. We’re pleased to have restored water supplies to all customers in the area and continue to work closely with the other agencies involved in this incident. Thank you for your patience and and understanding throughout.

Update 8: 19/02/2024 - 09:40am

Morning, we are pleased to confirm work overnight to restore supplies to customers in RH1 and RH9 has been successful. We'd like to thank our customers for their patience whilst our teams worked as part of a multi-agency response to the sinkhole. Our bottled water station at our Godstone Treatment Works site will now close. 

To acknowledge the inconvenience of the situation, customers who meet our Customer Charter under the Guaranteed Standards Service (GSS) scheme will automatically receive a payment to their water account.

Due to the potential disturbance of sediment in the water mains your water may be discoloured, or you may notice a change in the taste, odour or colour. Please be assured there are no health risks associated with drinking this water. You can find out more information by reading our discoloured water factsheet or the taste and odour factsheet.

Finally, the response to the sinkhole is part of a Local Resilience Forum led by Surrey County Council. We are aware of a number of properties who needed to be evacuated from site and will work with our partners to ensure these customers' needs are met including the full return of their supply.

Update 7: 18/02/2024 - 10:25pm

Please be aware that our bottled water station is now closed and will re-open again at 7.30am tomorrow (19 February) at the following location:

• Godstone Treatment Works, Oxted Road, Godstone, Surrey RH9 8BP. Please note this is a drive-in site only. The site exit is a one-way route with the entrance in via the A25 Oxted Road and out via Ockleys Mead. Customers should not try to enter via Ockleys Mead and must not block the exit. Please follow the instructions of staff on-site who will help to load water into your vehicle

Our teams are working hard to restore supply for those customers without water. If required, we will continue to deliver bottled water tomorrow and will provide a further update in the morning.

If you have an emergency, please call us on 01737 772000.

Update 6: 18/02/2024 - 6:50pm

We are continuing to deliver bottled water to all customers with no supply. We have also now opened a bottled water station at the following location:

• Godstone Treatment Works, Oxted Road, Godstone, Surrey RH9 8BP. Please note this will be a drive-in site only. The site exit is a one-way route with the entrance in via the A25 Oxted Road and out via Ockleys Mead. Customers should not try to enter via Ockleys Mead and must not block the exit. Please follow the instructions of staff on-site who will help to load water into your vehicle

The site will remain open until 10pm tonight (18 February) and re-open again at 7.30am tomorrow (19 February).

If you have an emergency, please call us on 01737 772000.

Update 5: 18/02/2024 - 4.50pm

Due to a burst water main in Godstone High Street, you may be experiencing an interruption to your supply or reduced pressure. We apologise for any disruption while the urgent work to repair the main takes place. Whilst we re-route our water supplies, due to the potential disturbance of sediment in the water mains your water may be discoloured, or you may notice a change in the taste, odour or colour. Please be assured there are no health risks associated with drinking this water. You can find out more information by reading our discoloured water factsheet or the taste and odour factsheet.

In the meantime, we will continue to deliver bottled water to all customers with no supply. We are continuing to review options to set-up bottled water stations and will share details as soon as possible.

If you have an emergency, please call us on 01737 772000.

Update 4: 18/02/2024 - 12:30pm

Our teams are continuing to re-route water from across our network to restore supply for those customers currently without water. We are also reviewing options to set-up bottled water stations in the local area. The locations of these stations will be announced on this page in due course. We are sorry for the ongoing disruption this incident is causing and are working as quickly as we can to resolve it. If you have an emergency, please call us on 01737 772000.

Update 3: 18/02/2024 - 09:20am

Customers within RH1 and RH9 are currently experiencing water supply issues, due to a burst main on Godstone High Street. We are working at pace with key partners including UKPN UK Power Networks), SGN and emergency services to ensure we can safely repair the main as soon as possible. Road users should avoid travelling near Godstone High Street - a signed diversion route is in place.  Customers on our Priority Service Register will be delivered bottled water by our teams this morning. Please continue to check our website for further updates. If you have an emergency, please call us on 01737 772000.


Update 2: 18/02/2024 - 07:30am

Our teams are still on site this morning undertaking the repairs to the burst water main. Unfortunately, the burst has impacted water supplies to homes in the area - we're really sorry for the disruption this is causing customers this morning. A road closure remains in place along Godstone High Street, we would advise road users to check your journeys and seek alternative routes around this area where possible. We will be providing further details shortly. 


Update 1: 18/02/2024 - 00:40am

We’re aware of a burst water main pipe on Godstone High Street, RH9 8LS, which is affecting the water supply to homes in the area. Our teams are on site to carry out urgent repair work. A road closure is in place to ensure the safety of our teams on site.

We’re really sorry for the disruption this is causing and are doing all we can to resolve the situation as quickly as possible.

We do not yet know at this stage when the pipe will be fixed, we will be providing updates as soon as we can here on our website.