Whether you are building an extension to your home or a whole new development of houses, we can help you get connected.

Ashley White

Section Manager


Due to the increased demand on applications our phone line is currently open Monday to Thursday between 9.00am and 3pm. Please email us on or please call us back within these times on 01737 772000.

COVID-19: Information for businesses reopening

Water UK has provided guidance to businesses that have been closed or running on reduced staff about their water supply.

Below is a summary of the Water UK advice for unoccupied buildings, where water has not been in use for many weeks which may now be subject to stagnation:

  • Run all taps to flush water through 
  • Remove aeration devices e.g. shower heads, before flushing
  • Follow manufacturers' advice for all appliances – including internal filters or water softeners
  • Make sure plumbers are approved under the WaterSafe scheme   

Visit the Water UK website for more details, however if you have any concerns please contact us directly on 01737 772000.    


New connections How to connect your new or existing property to a water supply 

Water regulations For information on compliant fittings, lead supplies and sprinkler systems

Location of our mains Request the location of apparatus under the ground

Standpipe services Find out more about extracting water from our network

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Upgrade existing supply Apply to upgrade your water supply

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Free lead replacement scheme We can help upgrade your old lead pipes