Whether you are building an extension to your home or a whole new development of houses, we can help you get connected.

Ashley White

Section Manager

COVID-19 - increasing support to developers

From Monday 8 June we will be in a position to provide more support to developers on site who are now re-starting their activities following some lockdown restrictions being lifted. 

We will still have a limited number of employees in the office and in the field to ensure we can maintain adequate social distancing, in line with the Government’s latest advice. While the safety of our employees and customers is our first priority, our Developer Services team is dedicated to providing the best possible service and are now reviewing all pending jobs and contacting people with a revised estimated delivery date.

Please email with your enquiries and we will respond as quickly as possible. We appreciate your ongoing patience while we work to return to business as usual as quickly as we can.

Information for businesses reopening

Water UK has provided guidance to businesses that have been closed or running on reduced staff about their water supply.

Below is a summary of the Water UK advice for unoccupied buildings, where water has not been in use for many weeks which may now be subject to stagnation:

  • Run all taps to flush water through 
  • Remove aeration devices e.g. shower heads, before flushing
  • Follow manufacturers' advice for all appliances – including internal filters or water softeners
  • Make sure plumbers are approved under the WaterSafe scheme   

Visit the Water UK website for more details, however if you have any concerns please contact us directly on 01737 772000.    


New connections How to connect your new or existing property to a water supply 

Water regulations For information on compliant fittings, lead supplies and sprinkler systems

Location of our mains Request the location of apparatus under the ground

Standpipe services Find out more about extracting water from our network

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Upgrade existing supply Apply to upgrade your water supply

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Free lead replacement scheme We can help upgrade your old lead pipes