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Need more help with your bill?

Manage your account online

Manage your water account quickly and easily in one place. You can pay your bill, tell us you're moving, submit meter readings, and apply for a water meter whenever it suits you. It’s the fastest way to keep everything up to date.

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Your account

Information on managing your account, our charges, paying bills, financial support, moving home, water meters, and how to change your details.

Your account
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Your water

Learn about your water quality, ways to save water and lower your bills, and who’s responsible for pipework and sewerage services.

Your water
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Help and support

Report a problem, stay up to date with latest incidents and work in your area, and find helpful information on leaks, supply issues, Priority Services, and bereavement support.

Help and support
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Work in your area

Get the latest information on repairs, supply interruptions or planned investment work in your area.

Work in your area
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Report an issue

Need to report a leak, or are you experiencing no water or low or high water pressure? If you have noticed a problem you can tell us quickly and easily online.

Report an issue
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Bill rises explained

Everything you need to know about our charges and support with paying.

Your bill explained
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Help paying your bill

We know how tough times are right now. That's why we're helping thousands of customers reduce their water bill.

Help paying your bill
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Switch to a meter

It’s free and you’ll only pay for the water you use.

Get a water meter

Your environment

We are a responsible local water company committed to our communities and we pledge to support a thriving environment we can all reply upon. Learn about where your water comes from, reservoir levels, our net zero ambitions, biodiversity and our education programme.

Your environment
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Save time with MyAccount

Track your water usage, pay bills, enter meter readings or update your details quickly with MyAccount. Save time with our all-in-one service that allows you to manage your water services the easy way.

Sign up or login
Homeserve 50p a month offer poster showing an engineer fixing a leak under a sink

Plumbing and Drainage Plus

Trust HomeServe’s plumbing and drainage cover, just 50p a month in the first year. *50p a month in year 1 with £30 excess. New customers, homeowners only. T&Cs apply.

Get covered
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Every Drop Counts – Come Rain or Shine

Saving water now will help to refill reservoirs ready for next summer. You can take simple steps to use less.

Come rain or shine
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Developer services

Whether you are building an extension to your home or a new development of houses, we can help you get connected.

Developer services
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Retailers

Information on our service for water retailers who provide account services to businesses in our supply area.

More on retailers
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About us

Our vision is to be an outstanding water company the delivers service excellence. Learn about our company, community funds, get the latest news, read our publications, and more.

About us