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Water meters

On average, households in our area with a water meter use around 15 per cent less water and their water bills are £32 a year lower. Two out of three of our customers are already on metered charges and we'll be installing water meters for those without a meter by 2025. In the meantime, you can still apply to have a meter fitted for your home.

Water meters

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Apply for a meter Use our online application form to apply for a meter

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Submit a meter reading  Use our online form to send us your latest reading

Water meters are widely accepted as the fairest way of charging for water. Within the next few years most homes we supply will be metered, bringing us in line with other companies in the south east and helping to reduce consumption. Watch the video below to understand more about our metering programme:

To help you estimate the amount of water you use and what you would be likely to pay on a water meter, use our GetWaterFit calculator from our partners Save Water Save Money. Within a few minutes it will create a personalised dashboard for your home, with ideas on how to save water, energy and money. Simply enter your postcode and it will guide you through the calculator. You can also see how you compare with your neighbours and order free water saving devices suitable for your home.

"Having a meter means I only pay for the water I use which has reduced how much I spend. Compared to other bills, I pay a very small amount for water which means I am better able to manage my finances and treat my family."

Mrs Kiely, a customer from Sutton


By 2025, every household in our supply area will have a meter. We'll also be installing water meters:

  • When you move house: since 2010, our metering policy (agreed with Ofwat) is to install meters when the bill payer tells us they are moving out of a property. This includes both owner-occupier and tenanted properties
  • In new properties, newly converted homes or when building an extension. Upgrading the supply connection to a property includes fitting a meter
  • Where water use is high – for example, a hose with a sprinkler, other automatic garden watering devices or a specific category of swimming pool: The Water Industry Act 1991 allows us to install meters in these cases 
  • Where we carry out work such as a new connection to a main, stopcock repair or inspection of a leak. In these cases, we'll install meters (known as Enhanced Optant Meters) and customers have a choice whether they switch to measured charges immediately

To apply for a meter fill in our apply for a meter form or call our Metering team on 01737 919485. Alternatively, email

Useful information

You may also be interested in:

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Save water and money Water saving advice for you, your home and the environment

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Your water quality report Information about the quality and hardness of your supply

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Saving money How much water do you use and what can you save?