Water meters

Water meters are widely accepted as the fairest way of charging for water and we plan to meter most homes over the next few years, bringing us in line with other companies in the south east and helping to reduce consumption.

To help you estimate the amount of water you use and if you would be better off on a water meter, use our Savings Engine™ from our partners Save Water Save Money. Within a few minutes it will create a personalised dashboard for your home, with ideas on how to save water, energy and money. Simply enter your postcode and it will guide you through the calculator. You can also see if you’d be better off on a meter, how you compare with your neighbours and order free water saving devices suitable for your home.

We guarantee that you won’t pay more for your water as a result of having a meter fitted by capping your bill up until 31 March 2021. Please note:

• The guarantee does not apply to meters fitted under our Change of Occupancy Metering scheme or where a meter would be required because you use a garden sprinkler, automatic garden watering device or automatic top-up of a swimming pool

• Sewerage charges are not included in the guarantee.

"Having a meter means I only pay for the water I use which has reduced how much I spend. Compared to other bills, I pay a very small amount for water which means I am better able to manage my finances and treat my family."

Mrs Kiely, a customer from Sutton

Water meters are also installed:

• When you move house: since 2010, our metering policy (agreed with Ofwat) is to install meters when the bill payer tells us they are moving out of a property. This includes both owner-occupier and tenanted properties
• In new properties, newly converted homes or when building an extension: upgrading the supply connection to a property includes fitting a meter
• Where water use is high – hose with a sprinkler, other automatic garden watering device or a specific category of swimming pool: The Water Industry Act 1991 allows us to install meters in these cases 
• Where we carry out work such as a new connection to a main, stopcock repair or inspection of a leak: in these cases customers have a choice whether they switch to measured charges

To apply for a meter fill in our apply for a meter form or call our Customer Service team on 01737 772000.