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Our future plans - PR24 Business Plan and Long-Term Delivery Strategy

Our future plans - business plan 2025 to 2030 and long-term delivery strategy

Our business plan sets out how we will improve our service to customers between 2025 and 2030.

It will enable us to deliver our purpose - to harness the potential of water to enhance nature and improve lives - which recognises our unique role in society, one where through our day-to-day business we can deliver additional benefits beyond the provision of safe, clean and reliable drinking water. 

At a glance: our business plan

You can download a summary of our plan below. 

Our business plan chapters

The plan has been organised into 11 chapters, each of which can be downloaded from the list below. 

Our long-term delivery strategy

Our long-term delivery strategy shows the priorities and level of ambition we have during the next 25 years and can be viewed by downloading the file below.

Supporting documents

We've published a number of supporting documents that cover our business plan and long-term delivery strategy