Our future plans - PR24 Business Plan and Long-Term Delivery Strategy
Our future plans - business plan 2025 to 2030 and long-term delivery strategy
Our business plan sets out how we will improve our service to customers between 2025 and 2030.
It will enable us to deliver our purpose - to harness the potential of water to enhance nature and improve lives - which recognises our unique role in society, one where through our day-to-day business we can deliver additional benefits beyond the provision of safe, clean and reliable drinking water.
At a glance: our business plan
You can download a summary of our plan below.
Our business plan chapters
The plan has been organised into 11 chapters, each of which can be downloaded from the list below.
- Section 1 SESW Guide to our business plan for 2025 to 2030_FINAL (548KB)
- Section 2 SESW_Executive summary_FINAL (341KB)
- Section 3 SESW_About us and our track record_FINAL (640KB)
- Section 4 SESW Long Term Delivery Strategy_Final (512KB)
- Section 5 SESW Our customers and their priorities_Final (844KB)
- Section 6 SESW The outcomes we will deliver_Final (962KB)
- Section 7 SESW Explaining our costs_Final (812KB)
- Section 8 SESW Financing our plan_Final (459KB)
- Section 9 SESW Affordability_Final (432KB)
- Section 10 SESW Our delivery plan_Final (941KB)
- Section 11 SESW Governance and assurance_Final (444KB)
Our long-term delivery strategy
Our long-term delivery strategy shows the priorities and level of ambition we have during the next 25 years and can be viewed by downloading the file below.
Supporting documents
We've published a number of supporting documents that cover our business plan and long-term delivery strategy
- SES001 LTDS - Development Process (1.3MB)
- SES002 LTDS Long-term Ambitions and Priorities (4.4MB)
- SES003 LTDS - Future Scenarios Detailed Report (1.3MB)
- SES005 Explaining Our Costs (3.3MB)
- SES006 Enhancement Case - Water Quality Enhancement (2.7MB)
- SES008 Enhancement Case - Enhanced Leakage and Network Resilience (804KB)
- SES010 Enhancement Case - Environmental Improvement (1.4MB)
- SES012 External Assurance FINAL (7.2MB)
- SES013 Household Customer Strategy (532KB)
- SES014 Customer Research Summary and Methods (1.1MB)
- SES015 Customer Insight Synthesis and Triangulation (1.0MB)
- SES018 Customer Research Reports (29.3MB)
- SES024 ODI Design and Calibration (708KB)
- SES027 Cost Adjustment Claim - Pumping Costs (764KB)
- SES028 Cost Adjustment Claim - Regional Wages (576KB)
- SES029 Cost Adjustment Claim - Softening (1.7MB)
- SES030 Cost Adjustment Claim - Retail Scale (473KB)
- SES032 DWI Submission - Long Term Planning for the Quality of Drinking Water (4.3MB)
- SES034 Ofwat Letter - LTDS Meeting Feedback (716KB)
- SES035 Operational Greenhouse Gas Emissions - Proposed Trajectory (2.3MB)
- SES036 Environment and Biodiversity Evidence (4.5MB)
- SES037 EA Letter - WINEP Programme (520KB)
- SES038 Rebecca Pow MP - Letter and Response (694KB)
- SES040 Customer and Environmental Scrutiny Panel Final Assurance Report (1.2MB)
- SES043 Resilience Framework - Adoption of System Based Thinking (969KB)
- SES044 DMA Asset Health (2.3MB)
- SES046 Cost of Debt Cost of Equity and Inference Analysis Cross Check on Allowed Returns (5.0MB)
- SES048 Financial Stress Testing Scenarios (496KB)
- SES051 Cost Benefit Anaylsis Smart Metering (839KB)
- SES052 Pioneer Modelling (1.2MB)
- SES053 PR24 Governance Framework (1.0MB)
- SES063 Price Control Deliverables and Reporting Metrics (626KB)
- SES064 Impact of Covid on Water Consumption (17.0MB)
- SES065 Dividend and Executive Pay Policy 2025-2030 (1.2MB)
- SES067 Bough Beech and Fetcham Springs Master Plans (3.3MB)
- SES069 RoRE Ranges and RR30 Table Commentary (693KB)
- SES070 Bid Assessment Framework (955KB)
- SES071 Glossary of Terms (457KB)
- SES073 Bespoke Softening Performance Commitment (796KB)
- SESQAA - Signposting-document-for-quality-and-ambition-assessment (42KB)
- PR24-BP-tables-V6-Final for Submission 2 Oct (7.5MB)
- SES_PR24NotionalFinancialModel_v5_Clean (8.7MB)
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