By signing up to MyAccount, you can make payments, check your bill, change your details and much more 24/7. Register for your account below. This page shows you all the other ways you can get in touch with us quickly and easily.
Get in touch
Save time by signing up to MyAccount. You can make payments, check your usage (if you have a meter), set up a Direct Debit, change your details, view your bills, and more. Create an account here.
Any old details for our e-billing portal will not work and a new account will need to be made.
Call 01737 772000 to speak to us Monday to Friday from 8am to 6pm. You can also use this number 24/7 for emergencies.
Our Affordability & Collections team is available Monday to Friday 8.30am to 5pm on 01737 789881.
Our Debt Recovery team can be called on 01737 789881 between 8.30am and 5pm on Monday to Friday.
Our automated freephone payment line is 0800 587 2936.
Write to our head office:
We monitor our Twitter account @SESWater Monday to Friday between 9am and 5pm. Please don't report emergencies via Twitter but do get in touch with queries around your water supply and billing account. To help us help you as quickly as possible, please send us a direct message with as much information as possible, including your account number if you have it to hand.
Please let us know about any complaints you have by clicking here.
Journalists can contact our Communications Team between 8.30am and 5pm, Monday to Friday on email@example.com.
For urgent out-of-hours media enquiries please call 01737 772000 to speak to the Control Room.
Please note, the Communications Team does not have direct access to customer information and is unable to answer individual customer enquiries.
Talk on Water
We have an online community of over 300 customers who all want to 'Talk on Water'. We'd love you to join them and tell us what's important to you about your water supply - from water meters to hose pipe bans, there is always something being debated! There are monthly prize draws for participants, including Amazon vouchers. Register here to join the community.
Our Code of Practice
We are committed to providing customers with high quality water and standards of service. Our aim is to ensure your use and enjoyment of our water remains problem-free. It is also a regulatory requirement for us to have and publish a Code of Practice for domestic customers.
Our Customer Charter
Outlining the terms and conditions of our Customer Charter Standards of Service.