Are you eligible for a 50% discount on your water bill? Learn more about our support schemes to see what you could save.

Help paying your bill

Contact us

By signing up to MyAccount, you can make payments, check your bill, change your details and much more 24/7. Register for your account below.                                                                                                                                                                    This page shows you all the other ways you can get in touch with us quickly and easily.

Contact us

Get in touch    

Save time by signing up to MyAccount. You can make payments, check your usage (if you have a meter), set up a Direct Debit, change your details, view your bills, and more. Create an account here.  

HomeServe Plumbing and Drainage Cover for £1 a month in the first year

Talk on Water

We have an online community of over 300 customers who all want to 'Talk on Water'. We'd love you to join them and tell us what's important to you about your water supply - from water meters to hose pipe bans, there is always something being debated! There are monthly prize draws for participants, including Amazon vouchers. Register here to join the community.

Our Code of Practice

We are committed to providing customers with high quality water and standards of service. Our aim is to ensure your use and enjoyment of our water remains problem-free. It is also a regulatory requirement for us to have and publish a Code of Practice for domestic customers.

Our Customer Charter

Outlining the terms and conditions of our Customer Charter Standards of Service.