Contact us

We are here 24 hours a day, seven days a week. Call 01737 772000 in an emergency.

Anna Iwobi

Customer Service Advisor

Customer account enquiries For all account-based enquiries

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Customer service enquiries Contact our customer services team

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Meter installation enquiries Contact us about meter installations

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Our education programme Enquire about our free visits, workshops and talks

Other ways to contact us

Our Code of Practice

We are committed to providing customers with high quality water and standards of service. Our aim is to ensure your use and enjoyment of our water remains problem-free. It is also a regulatory requirement for us to have and publish a Code of Practice for domestic customers.


Making a complaint

If you have a complaint about your clean water supply, we will do our best to address your concerns. If we can't, then we will provide a comprehensive response to help you understand our position.

All complaints should initially be sent for the attention of our Customer Relations team. Please remember to include your customer reference number if you have a water account with us.

Our Making a complaint factsheet provides more information.

If after following our complaints procedure you remain unsatisfied with our response you have the right to refer the matter to the Consumer Council for Water If your dispute still remains unsatisfactorily resolved you then have the right to refer the matter to the Water Redress Scheme.

Complaints and compliments