Contact us

We are currently only dealing with emergencies over the phone - please use the other options below to contact us. Please call 01737 772000 if there is a problem with your water supply.

Anna Iwobi

Customer Service Advisor

Customer account enquiries For all account-based enquiries

icon showing customer services

Customer service enquiries Contact our customer services team

Icon showing a bill

Need help paying your bill? There are many ways we can support you

icon showing holding hands

Priority Services Register Let us know if you need extra support

Other ways to contact us

Our Code of Practice

We are committed to providing customers with high quality water and standards of service. Our aim is to ensure your use and enjoyment of our water remains problem-free. It is also a regulatory requirement for us to have and publish a Code of Practice for domestic customers.

 

Making a complaint

If you have a complaint about your clean water supply, we will do our best to address your concerns. If we can't, then we will provide a comprehensive response to help you understand our position.

All complaints should initially be sent for the attention of our Customer Relations team. Please remember to include your customer reference number if you have a water account with us.

Our Making a complaint factsheet provides more information.

If after following our complaints procedure you remain unsatisfied with our response you have the right to refer the matter to CCW. If your dispute still remains unsatisfactorily resolved you then have the right to refer the matter to the Water Redress Scheme.

Complaints and compliments