Priority customers

When you need extra support, we're here to help you.

Priority customers

Our Priority Services Register

The Priority Services Register (PSR) is free to join. It helps utility companies* like us look after customers who have health, access or extra communication needs and helps us tailor our services to support households who need extra help.

* Utilities include gas and electricity suppliers, the networks companies who transport energy to your home and meter operators and water and sewerage companies.

Join today

To join our Priority Services Register, which provides a range of extra support to customers that need it, contact us today.

Contact us

What is the Priority Services Register? 

The PSR promise is made by all participating utility companies in England, Wales and Scotland. We promise to only share details as agreed with you, about your personal situation with our trusted partners/parties** so they can tailor their services to help you.

By sharing your details with trusted partners/parties, you’ll get extra support when you need it. For example, some customers - depending upon their circumstances - may be given priority if there’s an interruption to energy and water supply. We will always follow privacy laws and your PSR information will never be used for marketing.

Once you’ve joined, you may be contacted to make sure your details are accurate and up-to-date. This will make sure you we can give you the best support for your needs.

If anything about your situation changes you can tell your utility company and they’ll update your details. If you don’t want to be on the PSR anymore, just ask to be removed and they’ll do this for you.

(** Partners/parties include trusted charities such as the British Red Cross, who may assist during incident situations to support companies in safeguarding you and other household members).

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Our Helping Hand Scheme

The services we can offer include:

Download our Helping Hand factsheet

Join our Helping Hand Scheme

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