Paying your bill
Paying your bill
COVID-19: Important information about your bill
Our number one priority is the health of our workforce and our customers. In response to Government advice, during full lockdown our meter readers were only able to read externally located water meters that were deemed safe to read. This means your bill may be based on an estimated reading.
Find out all you need to know about paying your bill, including how we can help if you're struggling to pay.
To find out more about our new bill design, see our Understand your bill page.
Ways to pay your bill
Pay your bill in a way that works for you:
Manage your account online (paperless billing)
Why not do your bit for the environment and join the 50,000 other customers who have already switched to online bills? Go paperless today to access your bill online, receive notifications as soon as it’s ready, have full access to your billing history and link multiple properties to one account all at a time that suits you, wherever you are.
Paying by Direct Debit is the easiest way to pay and you can choose for your payment to be made on the 1st, 8th, 15th or 22nd of each month. Once your Direct Debit is set up, you’ll receive confirmation by post at least seven days before the first payment is due to be taken.
Sign up by either completing our online form or call us. You can also use this form or contact us to make changes to a Direct Debit. Please have your customer account number and bank details to hand.
All payments are covered by the Direct Debit Guarantee.
Online or over the phone
Call 0800 587 2936 to pay your bill 24 hours a day, seven days a week with our freephone service which accepts all major debit and credit cards (excluding Diners Club and American Express). Please have ready your customer account number, postcode of the property you’re paying the bill for and your payment card details including the three-digit security number on the back of the card.
To pay online please have the same details to hand. All payments should be made to sort code 57-00-76, account number 00000000 (eight zeros) and you must include your full customer account number as the reference.
If paying from abroad, please add our International Bank Account Number (IBAN): GB28NWBK60000139608956 or Swift code: NWBKGB2L.
We have two instalment options.
For metered customers we offer our Monthly Budget Payment Plan which enables customers to pay a fixed sum each month. The payments are set to build up the credit expected to be needed to pay off the next bill.
We calculate the payment from how much water you have used in the last 12 months and then adjust this figure by any outstanding debit or credit on your account. If we don't know how much water you use for example, for new properties, then we will base your monthly payments on the average use for the size of your household.
We review the instalments annually and then let you know what the payments will be for the coming year.
Direct Debit payments are paid over 11 months or cash using a PayPoint card spreads the payments over twelve months. You can select from one of four payment dates in each month - 1st, 8th, 15th or 22nd.
We will cancel the plan if we don’t receive your payment by the due date and send you a notice requiring the entire amount owing to be paid.
For unmeasured customers we offer the option to pay in two, six or eight instalments each year. For two instalments, payment must reach us by 1 April and 1 October. For six or eight instalments, payment must be made by the agreed due date of the consecutive months from April to September or April to November respectively.
Payment can be made either by Direct Debit or cash using a PayPoint card and you can select from one of four payment dates in each month - 1st, 8th, 15th or 22nd.
We will cancel the instalment arrangement if we don’t receive your payment by the due date and send you a notice requiring the entire amount owing to be paid.
Using a PayPoint card
PayPoint cards are available for customers paying instalments at either weekly, fortnightly or monthly intervals. To apply for a card please call us.
To use your card, simply take it to any PayPoint outlet and hand it to the cashier with the cash amount you need to pay. The cashier will return your card along with a receipt for the amount of money you have paid. Only authorised agents will be able to accept your payment card. Please keep your receipts as proof of payment.
Payments must be made according to the payment schedule that comes with your bill. Please allow at least five working days for each of your payments to reach your account.
If you have a query about your card or you lose or damage it please call us.
Cheque or postal order
All cheques should be made payable to SES Water. Please write your customer account number on the back of the cheque or postal order and send it with the payment slip at the bottom of your bill to SES Water, London Road, Redhill, Surrey RH1 1LJ. Post-dated cheques are not accepted and we do not issue receipts.
At a bank or Post Office
Customers can pay by cash free of charge at any branch of NatWest within our supply area. Other banks will charge if you do not have an account with them. You will need to fill out your payment slip and take it with you. If you pay at a Post Office (cash only), please remember to ask for a receipt. The Post Office will charge you their processing fee.