Careers

Responsible for internal and external communications, creation of material and information relating to strategy, services and results such as website content, social media posts, business reports and promotional material.  The department is also responsible for running educational tours for schools.

Head of Communications

Oversees the communications strategy for the business.

PR and Communications Manager

Manages relationships with media contacts and makes sure the correct messaging is shared in response to press or incidents.

Events and Communications Co-ordinator

Manages relationships with partners and co-ordinates events across the business. Works with internal committees to make sure correct messaging and co-ordination of internal events.

Head of Corporate Services

Manages all functions within Corporate Services and implements new procedures of projects. Responsible for the identification and implementation of efficiencies.

Facilities Management

A range of roles including Facilities Manager and Assistant who make sure premises across the company are maintained to a safe standard and implement efficiencies across the business. Reception – providing a warm welcome to all visitors and making sure access to the building is controlled by pass cards or visitor badges.

Personal Assistants

Supporting directors with diary and email management, planning and coordination of meetings, creation of reports and support on a range of projects.

Procurement

Oversees company purchasing from capital projects through to chemicals. The Procurement team manages best practice in the tender process and makes sure we purchase from reputable and stable companies, while negotiating to achieve best pricing and terms.

Insurance Specialist

Manages the purchasing of group insurance policies and oversees any claims, ensuring swift resolution.

Fleet Management and Garage

Customer Service & Team Leaders

Our advisors take calls from household customers regarding their accounts, supporting with any queries they may have. 

Affordability & Collections Advisors and Here For You Support Officers

Assessing customers' ability to pay their water accounts and looking at what support schemes are available if they are struggling. The Here for You Support Officers will meet our customers face-to-face and provide one-on-one support, as well as promote our schemes within the area.

Billing Specialists

Managing daily banking tasks and monitoring bills to make sure bills are accurate. Supporting with the accurate upload of meter reads to make sure bills are produced on time.

Meter Reader

Field-based role making sure customer water meters are accurately read and recorded. Contributing to correct billing.

Complaints

Financial Controller

Responsible for group reporting and the financial corporate governance of the company.

Financial and Reporting Accountant

Development and implementation of best practice reporting across the group, producing interim and statutory accounts and taking the lead on audits.

Finance Business Partner

Working with teams across the business to assist with their financial planning and budgeting. Providing financial updates to the business and completing monthly management accounts.

Sales Ledger Clerk

Collection of outstanding payments.

Purchase Ledger Clerk

Payment of supplier invoices.

HR Business Partners

Support the business to make sure colleagues are treated fairly and supported in their work. 

HR Administrator

Supports HR administration and compliance, makes sure new colleague profiles are created.

Payroll

Process payroll for colleagues and pensioners, making sure all compliance reporting is completed. Management of pensions and benefits.

Learning and Development

Makes sure all mandatory training is completed within set time limits and co-ordinates additional training for colleagues. Deliver internal training courses according to business requirements.

Group Resourcing

Manages recruitment across the company, supporting hiring managers to offer a fair and consistent process and making sure best practice in all recruitment processes.

Manages IT, telephony and building facilities. Roles include:

IT Support

Managing and resolving IT requests across the business, implementing best practice in IT support and issue resolution.

Cyber Security

Makes sure cyber safety is in place across the business and implements controls, procedures and training to ensure best practice.

Data Engineering

Supporting the business and customer with data and insights, making sure resources are managed correctly.

Application Support

Implementation of improvements for applications across the business. Identifying upgrades and making sure user experience is best in class.

Treatment Works Manager

Make sure the treatment works and pumping stations are operating efficiently. Leads the team to make sure operations remain compliant.

Water Process Operative

Working across shifts to make sure water is treated and the treatment works operates efficiently.

Engineer

Mechanical and Systems Engineers make sure systems run efficiently. They carry out routine maintenance and unplanned repairs. Work on call out rota for any unplanned repairs.

Outside Maintenance Operative

Carrying out cleaning and grounds maintenance duties. Making sure the treatment works are maintained to a high standard.

This team is responsible for compliance, health and safety, sampling and laboratory. This team provide analysis and technical advisory service to the business regarding water quality and treatment. 

Water Quality Sampler

Collecting samples for analysis from across our supply area, including rivers, bore holes, customer taps and water treatment works. There is a lot of driving and you need to plan your day to make sure you collect all of the samples safely.

Health and Safety

Responsible for the monitoring of health and safety practices across all business and removing risks.

Compliance Manager

Makes sure compliance with industry regulations and legal requirements.

Catchment and Water Quality Scientist

Developing the company’s Drinking Water Safety Plan and coordinating the catchment activities of the business.

Laboratory Analyst

Carry out physical, chemical, biological and microbiological analysis of the Company’s raw water sources and treated potable waters.

Control Room

Working across 24/7 shifts, monitoring systems across all treatment works and our supply network.

Network

Network Operations takes calls from members of the public relating to issues with their water supply. They work with network inspectors and leakage detection teams to make sure leaks are identified and located.

Developer Services

Work with developers to make sure connections of new properties to our network are carried out safely. 

Asset Strategy

Responsible for loggers and sensors across the network and analysing and reporting on the data from those. Identifying and targeting leaks within the network.

Sustainability

Making sure we keep on track with our journey to net zero. Responsible for carbon reporting and water efficiency strategies. 

Utilities Fitter

Safely repairs, maintains and replaces the water mains network. Working outside in all weathers, responding to leaks within the system and completing repairs.

Projects Manager

Management of contracts for the refurbishment and replacement of the water network and other minor contracts.