Priority customers
We can all need some help sometimes, check out the number of services that we have on offer to support you.
Learn about the support availableBogus callers
Bogus callers
Sadly, more than half the ‘bogus caller’ or ‘doorstep’ crimes in the UK are committed by criminals pretending to be from a water company, or from the 'water board' - which hasn’t existed for more than 30 years! So, it’s important to know what you can do to check that callers are genuine before you let them in.
Always remember:
- Make sure your back door is always locked before answering the front door
- Check to see who is at the door by looking through a window or spy hole
- If you have a door chain, put it on before you open the door
- SES Water staff will be in uniform with an identity card and drive our company branded vans. However, depending on the reason we need to visit, you may see one of our partners instead. Both our staff and partners will always be happy to wait for you to check who they are. If you're not sure, you can call us to double check their identity
- You can set up a password that our staff will use when visiting you. Find out more about this and other support available through our Helping Hand Scheme
- If you are still not sure, call the police
Helping Hand Scheme
We pride ourselves on providing you with a reliable supply of clean fresh drinking water. We also take our commitment to be there when you need us equally seriously.
If ever you need extra support, this leaflet explains what we can do to help you, and how to apply for our help.
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