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We have to collect some essential data when you use our website so it works and is secure. We would also like your consent to collect data to study how visitors use our site so we can improve it and provide a better service. Select 'Accept cookies' to agree or 'Change settings' to choose which cookies we use. You can change your mind at any time by clicking the 'Cookies' link in the footer.

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Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Marketing cookies anonymously track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. Third party cookies are used to help us do this.

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Customer Information Hub

Customer Information Hub

Welcome to our Customer Information Hub. Here you'll find key information about the services we offer, including our Customer Charter, charges, water quality and how we support out customers during an incident. We also offer help articles for managing bills, reporting problems and much more. Check out the links below for the latest updates: 

Our Customer Charter

Our Code of Practice for Domestic Customers

Our Code of Practice for Debt

Our Charges

Water quality

How we manage incidents

Help paying your bill

Our Priority Services

Report a problem

Leaks

Help with your water usage

Our Metering Programme

Paying online

Making a complaint

 

Contact us

If you need support, we're here to help.

Water supply emergencies, 24/7 01737 772000

Get in touch

Need to get in touch? Click here for a range of contact options.