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Box Hill Road closure

Update 28 May Due to an urgent water leak, Box Hill Road will be closed from 8 PM tonight (Wednesday) until 4 PM Friday (May 30th). For the safety of our teams completing the works, this is a full road closure - all traffic and local residents will need to follow the following diversion – this will be signed. Pebble Hill Road (B2032), Reigate Road (A25), A24, B2209, and Zig Zag Road back to Box Hill Road . Please allow extra travel time. We are sorry for the disruption this will cause, and we are doing everything we can to reopen the road as soon as possible

Customer Information Hub

Customer Information Hub

Welcome to our Customer Information Hub. Here you'll find key information about the services we offer, including our Customer Charter, charges, water quality and how we support out customers during an incident. We also offer help articles for managing bills, reporting problems and much more. Check out the links below for the latest updates: 

Our Customer Charter

Our Code of Practice for Domestic Customers

Our Code of Practice for Debt

Our Charges

Water quality

How we manage incidents

Help paying your bill

Our Priority Services

Report a problem

Leaks

Help with your water usage

Our Metering Programme

Paying online

Making a complaint

 

Contact us

If you need support, we're here to help.

Water supply emergencies, 24/7 01737 772000

Get in touch

Need to get in touch? Click here for a range of contact options.