Tariffs and charges explained

Your bill explained

Learn more about your bills and what they cover

We charge you for providing drinking water to your property.

Help paying your bill

If you're having difficulty paying your bill, the sooner you tell us the better. We can't cancel the bill, but we may be able to suggest more manageable payment options.

Manage my payment options

Whilst there will be some changes to bills this year, this will support important investment of £3.2bn across our regions and will help us to deliver on our customers’ top priorities – continuing to secure safe, clean drinking water, and protecting the environment.

To understand more about our business plan from 2025 - 2030, please click here.

If you need more information about understanding your bill or the support options we have in place for those facing financial hardship, have a look at the paying your bill section.