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Our charges explained

Understand more about how your bill breaks down and our charging policy.

Our charges explained

We charge you for providing clean water to your property.

Depending where you live, your wastewater services are provided by either Thames Water (whose charges we include in your bill from us) or Southern Water (who send you a separate bill).

Our average bill for the year from April 2021 is £185. This is a slight decrease on the previous year and works out at around 50p a day. Our charges are explained in more detail below. If you need more information about understanding your bill or the support options we have in place for those facing financial hardship, have a look at the paying your bill section.

You can also find out how your water bill compares to others across the country and how water companies are performing on the Discover Water website.

Charges from 1 April 2021

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Your water charges for 2021/22

Summarises what we charge for each area that we supply.

Read your water charges 2021/22


Household water charges scheme

Outlines our charging policy and practices, such as annual standing charges, different tariffs, water meters, home moves and other services such as replacing lead pipes and on-site visits.

Statement of no significant year-on-year changes 

Highlights any key changes to our policies or charges for household customers.

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