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Our Environmental Scrutiny Panel

It's important to have an independent voice on our environmental performance and future plans.

Our Environmental Scrutiny Panel

Our Environmental Scrutiny Panel is a group of stakeholders that reflect the interests of the environment. 

We established our independent panel to provide constructive challenge on our environmental ambition and performance and report back to Ofwat. It works in parallel to the Customer Scrutiny Panel

Our members


Alison Thompson

Independent Chair, Environmental Scrutiny Panel

Alison Thompson is an Independent Chair who champions consumer and environmental issues. She is currently Chair of SES Water’s Environmental Scrutiny Panel and Independent Member of its Customer Scrutiny Panel. Alison also works with seasoned global Executives across the sectors as an Academic Tutor for Cambridge University on the Postgraduate Sustainable Business Course.

Alison is Deputy Chair and Independent Member of the Southern Regional Flood and Coastal Committee, a public appointment to assist the Environment Agency to ensure coherent strategy, communications and risk-based investment in flood and coastal management solutions risks across the South of England. Previously, she was Director of Business Transformation leading the Business and Nature team at University of Cambridge’s Institute for Sustainability Leadership.

Prior to that, Alison was a public appointee for Consumer Council for Water as a Consumer Advocate, championing the interests of present and future water customers. She was Chair of Micheldever CoE Primary School and Vice-Chair of the Dever Valley Federation, providing strategic leadership for two primary schools. She was a Non-Executive Director of Change Agents UK.

Alison's executive career began running the private office of Lord Puttnam at the House of Lords. Subsequently it has involved strategy and policy roles with Chime Communications Group, the Environment Agency, and National Parks England, before becoming an independent consultant working with clients such as Anglian Water and VisitEngland. She is a Fellow of Forum for the Future and holds a Masters in Sustainable Development and a Masters in Responsible Tourism.


Trevor Bishop

Water Resources South East (WRSE)

Trevor has been Director at WRSE since January 2019.

As Director for WRSE Trevor's key responsibilities include strategy and policy for the development of a long-term Regional Resilience Plan across six statutory water companies in the South East of England serving some 20 million people. Trevor is also a Visiting Professor at the University of Exeter.

Prior to his current role Trevor worked at Ofwat, the economic regulator, for three years on long term assignment from the Environment Agency. At Ofwat Trevor's specific areas of work included resilience, environmental delivery, catchment approaches, clean/wastewater planning and aspects of PR19. At the Environment Agency Trevor was Deputy Director of Water Resources which included all aspects of water resource regulation, strategy and operations.

Prior to the Environment Agency Trevor worked for over 10 years in the Water Industry with a wide range of both strategic and operational roles in several water companies. Key areas of responsibility included leakage, customer services, and asset performance. Trevor also supports international engagement and is currently a member of the International Water Associations Strategic Council.


Steve Crabb

Independent Chair

Steve is a specialist in consumer affairs, with a particular focus on customers in vulnerable circumstances. In addition to chairing SES Water’s Customer Scrutiny Panel, he is the independent chair of a voluntary code for energy companies which aims to ensure vulnerable customers are safeguarded and that companies work to continuously improve the services they offer. He has previously held senior roles at British Gas, the Alzheimer’s Society and the Chartered Institute of Personnel and Development, and he is an award-winning writer and editor. Apart from his family, his passions are local history, football and walking in the countryside.


Karma Loveday


Karma Loveday is founder and editor of The Water Report (, a print and digital publication covering UK water sector policy, regulation and competition. In this role, she leads a small team providing authoritative reporting and insight and facilitating dialogue among stakeholders.

Since 2015, Karma has also worked as water policy advisor to the Major Energy Users' Council, a membership group for industrial and commercial energy and water customers. In the run up to business water retail market opening, she also chaired its Water Competition Action Group.

Karma is a non-executive director on the board of Waterwise, an independent, not-for-profit NGO focused on reducing water consumption in the UK.

Karma has been a journalist covering regulated utilities for approaching 25 years and has a first class honours degree from King's College London.

Emma Langford

The Environment Agency

Emma is a Principal Account Officer for the Environment Agency. She has worked at the Environment Agency for 20 years, holding roles in front line regulation, incident management and water quality planning.  Particularly focused on working with the Water Industry to make environmental improvements as part of Ofwat’s Price Reviews.  With an ambition to work with others to make our rivers healthier for the people who live and work near them.  Emma’s main areas of interest are water quality modelling and strategic environmental and wastewater planning.

Emma also works with other water companies in the South East of England and aims to support shared learning to help deliver the best outcomes for people and the environment.

She is a Chartered Member of Institute of Water and Environmental Managers and Charter Environmentalist and with a BSc and MSc in Aquatic Resource Management 

Sarah Holloway


Sarah Holloway is an independent advisor on sustainability strategy and purpose-driven leadership, working with senior teams to define their organisation's place in a sustainable world. She’s helped some of the world’s best-known businesses drive transformative change, including Danone, Ella’s Kitchen, C&A and Severn Trent.

Sarah is a former director of sustainability communications agency Futerra and culture change consultancy Kin&Co, and has held senior sustainability roles at Unilever, Tesco and TUI.

Sarah is the author of ‘Networks for Sustainability’, a guide for leaders on how to embed sustainability into their organisations, and a regular guest lecturer at Imperial College London. She holds a Master’s degree in Leadership for Sustainable Development from Forum for the Future.


Bella Davies

South East Rivers Trust

Bella is Co-CEO of the South East Rivers Trust, an environmental charity dedicated to achieving healthy thriving rivers for people and wildlife in the South East of England. The Trust takes a holistic approach to river catchment management and works with many stakeholders and partners to deliver evidence-led action.

Bella has worked in the academic and charity sectors for 20 years and has held positions on a number of landscape, water and nature conservation committees. She has an MSc in Environmental Assessment and Management and a PhD in managing landscapes to protect freshwater ecology. She is a Trustee of the national Rivers Trust.


Sarah Jane Chimbwandira

Surrey Wildlife Trust

Sarah Jane has worked for Surrey Wildlife Trust for over 11 years, latterly as Director of Biodiversity, before becoming CEO in February 2019. She has brought a wealth of successful partnerships and projects experience to her role – she was the co-founder and Director of the Surrey Nature Partnership, co-authored the ‘Natural Capital Investment Plan for Surrey’ and is a Trustee of the Surrey Hills Society and Ecosystems Knowledge Network.

 During 2019, SWT’s 60th anniversary year, Sarah Jane re-focused on the core mission to increase biodiversity and engage people in the natural environment. She is leading SWT’s new 5 year strategy ‘Restoring Surrey’s Nature’ to create a living landscape with connective hedgerows, rivers, nature reserves and green spaces across Surrey and wants to seize the opportunity to secure a strong zero carbon, nature based recovery. 


Dr Ana Maria Millan 


Dr Ana Maria Millan is a Policy Manager at the Consumer Council for Water (CCW). She has worked in the water sector for over 20 years in academia, consultancy and in policy making. Ana’s main interests are demand management, climate change, the water environment and helping people to understand why saving water matters.

She also works with another company in the South East of England to represent water consumers through her work.

She is a Civil Engineer with an MSc and PhD in water resources management.


Stephanie Hurry


Stephanie Hurry is the Head of Water Efficiency Engagement at Waterwise, an independent not-for-profit focused on reducing water consumption in the UK. In this role she manages a small team running campaigns, behaviour change, social research, business development, communications and marketing. Prior to this role, Stephanie worked at Affinity Water in a variety of roles including leading the water efficiency programme.

Stephanie has ten years experience working in the water industry and has previously won the Claire Ridgewell Award for her 'outstanding contribution to water efficiency'. She also runs her own campaigning Twitter page 'Water Saving Steff' (@SteffWSS) where she talks all things water, the environment and other topics close to her heart. Stephanie has a BA Hons Degree in English Literature.


Environmental Scrutiny Panel meeting minutesĀ 

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