Our Customer Scrutiny Panel
It's important to have an independent voice on our performance and future plans.
Our Customer Scrutiny Panel
Our CSP is a group of stakeholders that reflect the interests and expectations of our customers.
The diverse membership includes customer representative organisations such as CCWater, statutory water and environmental regulators including the Environment Agency, local authorities, businesses and regional environment and countryside groups. The panel, including its Chair, is independent of both the Company and Ofwat although it has a close working relationship with both organisations. The panel has a key role to act as a champion for our customers and to make sure we understand what they expect from their water company. It also plays a role in monitoring our performance on delivering our current commitments and challenging our progress on improvement plans.
Graham is actively involved in non-executive roles and charity work in the local community and he is also a customer of SES Water, having lived in the Reigate area for over 30 years. Graham’s business background is mainly in IT & Telecoms. He has specialist skills and senior management experience in business strategy, and planning/governance with a particular interest and focus on managing transformation and change. Graham lives in Betchworth with his wife, and has three grown up sons. Graham’s outside interests include a passion for skiing, enjoyment of country walks, and spending time with his grandchildren.
Alison strives to provide a strong voice for local customers on all water matters. She sits on the Board of the Dever Valley Federation as School Governor of two rural primary schools and chairs the Curriculum, Standards and Ethos Committee. Alison is also a Fellow of Forum for the Future and Founder of Welcome Innovation, a sustainability consultancy.
A former Trustee of Change Agents UK (formerly known as Studentforce for Sustainability), she has worked for all the Chairs and Chief Executives of the English National Parks on policy development and advocacy. Alison’s other roles have included working for the Environment Agency on the Water Resources Strategy and Chime Communications Group as a Corporate Social Responsibility Consultant for a number of corporate companies. She is a senior project manager accredited with PRINCE 2 Practitioner status, holds a Masters in Leadership for Sustainable Development, a Masters in Responsible Tourism and a BSc in Environmental Resource Science.
Trust Director of the South East Rivers Trust
Bella is Trust Director of the South East Rivers Trust, an environmental charity dedicated to restoring and enhancing rivers across the south east of England. The Trust takes a holistic approach to river catchment management and works with many stakeholders and partners to ensure good quality healthy rivers for people and wildlife. Bella has worked in the academic and charity sectors for over 15 years and has held roles on a number of landscape, water and nature conservation committees. She has a PhD in managing landscapes to protect freshwater ecology. Bella’s outside interests include a passion for the outdoors, travel, snowboarding and diving.
Nutfield Conservation Society
Chris represents Nutfield Conservation Society, is a village group which seeks to preserve local interests and protect the local environment. He has lived in the area for over 50 years and has been involved in many local issues. Chris is a past district councillor in Tandridge District Council and past chairman of Nutfield Parish Council. Over 40 years' experience has given him particular expertise of water, and geotechnical engineering and environmental issues. He runs a specialist consultancy and is one of the very few engineers licensed by government to be responsible for reservoirs throughout the UK. His hobbies include postcard collecting, morris dancing and socialising.
The Environment Agency
Tom is a Principal Account Officer for the Environment Agency. He has worked in the Environment Sector for nearly 15 years and held a range of roles all aimed at making our rivers healthier for the people who live and work near them. Tom's main areas of interest are water resources planning, river restoration and water efficiency.
Tom also works with other water companies in the South East of England and aims to support shared learning to help deliver the best outcomes for people and the environment.
Karen has worked in consumer representation within the water sector for over 20 years and latterly as a Senior Policy Manager for the Consumer Council for Water (CCWater). Karen leads CCWater’s Environmental Policy Team and is the senior manager in the London and South East Region which currently has six water companies operating within it, including SES Water. Particular interests include water resources planning, drought management, water efficiency and demand management.
Reigate and Banstead Borough Council
Simon is the Economic Prosperity Programme Manager at Reigate and Banstead Borough Council. In this role he is responsible for the creation, management and delivery of a number of initiatives and services to help local businesses start, develop and grow.He has extensive experience of delivering stakeholder management and engagement programmes to resolve issues and to provide strategic intelligence.
His commercial experience stems from his early career in the hospitality industry where spent a number of years working as a chef before moving in to the further education sector. After a number of years working as a Lecturer his responsibilities changed to include marketing, adult education and employer engagement. He is known for the enthusiasm and commitment he brings to results based partnership and collaborative working.
Following 30 years as a senior civil servant, Martin decided to develop his non-executive director experience and to date has been a non-executive director of five organisations including BPHA (at present) and DEFRA from 2007 to 2015. Martin’s interests include water, housing, quality assurance, infrastructure, strategy and commercial services.
Martin has been a SES Water customer for over a decade. He has two daughters and in his spare time is a keen hill walker, bird watcher, choral singer and cricketer.
Helen worked for 18 years in the telecoms industry in marketing, customer services, and business planning. After two years in the city of London she set up her own business consulting to large companies, small businesses, and local authorities. She worked on a number of government funded e-government projects with the purpose of modernising local authorities. She has been clerk to Whyteleafe parish council working with Tandridge District Council and Surrey County Council. She maintains an interest in the workings of local government and participates in consultation exercises and attends meetings open to the public.
Helen is actively involved in the local community, and is keen to ensure that there is input from service users and local residents. She was chair of the Caterham & District U3A and continues to be actively involved, more recently onboarding new members. Since 2008 she has undertaken publicity for the Caterham & District Horticultural Society, and was a committee member for several years. Helen has volunteered for the National Trust at Chartwell for 20 years, and takes a keen interest in heritage matters. At Chartwell she works on the annual schools public speaking competition, part of Chartwell’s community outreach programme. She is currently championing the community use of St Lawrence’s church, a grade I listed medieval church in Caterham. As a carer Helen takes a particular interest in how the needs of vulnerable people and their carers are responded to by service providers.
District Manager, Citizens Advice Mole Valley
Deborah has been the District Manager at Citizens Advice Mole Valley for over three years. She leads a team of staff and volunteers in offering free advice and support to help the people of Mole Valley in resolving the difficulties they face in everyday life.
Prior to joining Citizens Advice, Deborah worked as a special needs teacher for over 18 years, most recently leading the learning support department at a local FE college (NESCOT). Deborah’s team of over 40 staff sought to meet a wide range of student needs and support them in achieving their varied levels of qualification.
Deborah moved to Brockham in 1987 with her husband, raised her family and gradually become immersed in the ‘wonderful village life’! Deborah supports a number of local charities and spends time raising awareness and fundraising on their behalf.
Jaime is a Global Procurement Manager with Sage, and a local resident and customer in Dorking. Her background is in trade and procurement governance, where her primary interest is ethical and sustainable supply-chain management.
Every five years water companies submit their business plans to Ofwat. As most people cannot choose their water supplier, one of the economic regulator’s duties is to set the price, investment and service package that customers receive. They do this every five years and must balance the interests of customers and stakeholders while ensuring that companies can pay for the services they are committing to deliver. As part of this process, the CSP’s remit is to provide independent challenge to the Company and independent assurance to Ofwat on the quality of the Company’s customer engagement and the extent to which the results are driving decision making and being reflected in the plan.