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What happens now

What happens now?

Thank you. Your complaint is on its way to us. Keep an eye on your emails as we’ll acknowledge your complaint shortly. 

 

If you'd like to provide images or files to support your complaint, please reply to our acknowledgement email with these attached.

 

Our complaints procedure is available to view and download here

 

Did you know we've launched our new online platform where you can now manage your account online, 24/7. Just click the button below to sign up.

 

You can use your online account to:

  • Pay online
  • View your bills
  • Set up a Direct Debit
  • Tell us you’re moving
  • Submit your meter readings
  • Check how much water your using

My Account

Contact us

If you need support, we're here to help.

Water supply emergencies, 24/7 01737 772000

Get in touch

Need to get in touch? Click here for a range of contact options.