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We have to collect some essential data when you use our website so it works and is secure. We would also like your consent to collect data to study how visitors use our site so we can improve it and provide a better service. Select 'Accept cookies' to agree or 'Change settings' to choose which cookies we use. You can change your mind at any time by clicking the 'Cookies' link in the footer.

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Are you eligible for a 50% discount on your water bill? Learn more about our support schemes to see what you could save.

Help paying your bill

What happens now

What happens now?

Thank you. Your complaint is on its way to us. Keep an eye on your emails as we’ll acknowledge your complaint shortly. 

 

If you'd like to provide images or files to support your complaint, please reply to our acknowledgement email with these attached.

 

Our complaints procedure is available to view and download here

 

Did you know we've launched our new online platform where you can now manage your account online, 24/7. Just click the button below to sign up.

 

You can use your online account to:

  • Pay online
  • View your bills
  • Set up a Direct Debit
  • Tell us you’re moving
  • Submit your meter readings
  • Check how much water your using

My Account

Contact us

If you need support, we're here to help.

Water supply emergencies, 24/7 01737 772000

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Need to get in touch? Click here for a range of contact options.