Check if you have a leak

Follow the simple steps below to check if you’ve got a leak if you’re on a water meter.

1. Can you find your water meter?

Yes - Carry out a leak test. Are there signs of running water?

• Are any overflow pipes, from water storage or WC cisterns, leaking?
• Are any internal taps or appliances dripping or not turning off properly?
• Are any external taps left running?

No - Contact us on 01737 772000 to help locate it.

• If you are a priority services register (PSR) customer we can give you a helping hand, and arrange for the test to be done for you. Give us a call on 01737 772000 so we can help.

2. Did you find a leak?

Yes - As the leak is visible, this means you are responsible for the repair of the leak.

• You can search for a local approved plumber on the WaterSafe website.

No - If you're on a meter you need to conduct a leak test.

• Make sure that all internal/external taps and appliances are off and that no water is being used within the premises, then take a meter reading before going to bed, and another in the morning. Alternatively, take a reading before going to work and another after getting home. Make sure that you don't use any water between taking the readings.

3. Are the meter readings the same or different?

Same - If the reading is the same then there is no leakage.

Different - Where is your meter located?

4. Is your meter located inside or outside?

Inside - If the meter is internal, then the leak must also be inside the premises.

• If the meter is recording usage when you are not using water, you may wish to call a plumber to investigate the leak.

Outside - Turn off your internal stop tap and repeat the leak test.

• If the internal stop tap is missing or inoperable, you will have to arrange to have one fitted before the next step can be carried out.

5. Is your meter still recording usage after stop tap isolation?

Yes - If the meter dials move after you have isolated the internal stop tap, there could be a leak between the meter and the internal stop tap. 

• Contact us on 01737 772000 for assistance.  

No - If the meter has stopped moving then the leak must be inside the premises after the stop tap. 

• You are responsible for locating and repairing the leak. You can search for a local approved plumber on the WaterSafe website.