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We have to collect some essential data when you use our website so it works and is secure. We would also like your consent to collect data to study how visitors use our site so we can improve it and provide a better service. Select 'Accept cookies' to agree or 'Change settings' to choose which cookies we use. You can change your mind at any time by clicking the 'Cookies' link in the footer.

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Are you eligible for a 50% discount on your water bill? Learn more about our support schemes to see what you could save.

Help paying your bill

High Consumption Quiz

High consumption quiz

Is your latest bill higher than usual?

We know your bill may have come as a shock, and want to help you get to the bottom of how it may have been calculated.

Answer the following questions as best you can to find out more information about your bill and what to do next.

Click the button at the bottom of your screen to get started.

Contact us

If you need support, we're here to help.

Water supply emergencies, 24/7 01737 772000

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Need to get in touch? Click here for a range of contact options.