We have two instalment options.
If you have a water meter
For metered customers we offer our Monthly Budget Payment Plan which enables customers to pay a fixed sum each month. The payments are set to build up the credit expected to be needed to pay off the next bill.
We calculate the payment from how much water you have used in the last 12 months and then adjust this figure by any outstanding debit or credit on your account. If we don't know how much water you use for example, for new properties, then we will base your monthly payments on the average use for the size of your household.
We review the instalments annually and then let you know what the payments will be for the coming year.
Direct Debit payments are paid over 11 months or cash using a PayPoint card spreads the payments over twelve months. You can select from one of four payment dates in each month - 1st, 8th, 15th or 22nd.
We will cancel the plan if we don’t receive your payment by the due date and send you a notice requiring the entire amount owing to be paid.
If you don't have a water meter
For unmeasured customers we offer the option to pay in two, six or eight instalments each year. For two instalments, payment must reach us by 1 April and 1 October. For six or eight instalments, payment must be made by the agreed due date of the consecutive months from April to September or April to November respectively.
Payment can be made either by Direct Debit or cash using a PayPoint card and you can select from one of four payment dates in each month - 1st, 8th, 15th or 22nd.
We will cancel the instalment arrangement if we don’t receive your payment by the due date and send you a notice requiring the entire amount owing to be paid.
