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We publish a lot of information in a customer-friendly format about what we do and how we do it.


Our long-term vision

Our business plan for 2020 to 2025

Our water resources management plan 2019

Our drought plan

Our annual performance report

Our finances explained

Our Climate Adaptation Report

Our annual water quality report

Our net zero carbon routemap

Company monitoring framework

Our gender pay gap

Graphic brochure for SES long term vision

Our long-term vision

As the world around us changes we need to make sure our services adapt and continue to improve. Our Long-Term Vision sets out what we could do differently in the future to address the challenges and opportunities, so we continue to provide you with a great service while keeping our bills affordable for all.

Read Looking forward - Our Long Term Vision


Our business plan for 2020 to 2025

As most people cannot choose their water supplier, one of Ofwat’s duties is to set the price, investment and service package that customers receive. They do this every five years and must balance the interests of customers with ensuring that companies can pay for and deliver the services they need to. 

Our Business Plan for 2020 to 2025 sets out the commitments we have made to deliver a range of improvements over the five-year period, enhance the environment and increase the resilience of our service for the future. We will do this through five pledges.

Read our plan

Our Water Resources Management Plan 2019

Planning water resources is a long-term business. That’s why we look ahead 60 years to understand how much water will be available and how much we will need to supply.

Find out more about our Water Resources Management Plan


Our drought plan

We have now closed our consultation and have submitted our statement of response:

Read our drought plan statement of response 2021

Our consultation document and technical plan is still available to read below.

Read our drought plan consultation 2021

Read our draft technical drought plan 2021  

Our existing drought plan sets out how we will determine when a drought is triggered, how we will respond operationally, as well as the measures taken to mitigate the effects and monitor the impact of those actions, both during their implementation and afterwards.

Read our drought plan 2019


Our Annual Performance Report

Every year we report on the progress we have made on the commitments we have made to our customers.

Find out more about our Annual Performance Report


Our finances explained

We are committed to being as transparent as possible and are focused on better explaining the decisions we make and how we make them. 'Keeping it clear' is our customer-friendly guide to explain our finances and governance in a clear and understandable way. It covers important topics like where our money comes from and how we spend it, dividends to our shareholders, executive pay, tax and our simple ownership structure.

Download Keeping it clear 2021 


Our Climate Adaptation Report

As a water company, we're acutely aware of how the weather and climate affect our business so it's vital we plan ahead to make sure we're well prepared for any change. The Climate Change Adaptation Report is our assessment of how climate change will affect us, as a business, and the risks we need to take into account and mitigate for.

Download our 2021 Climate Adaptation Report

Download our 2021 Climate Change Risk Assessment 


Our annual Water Quality Report

We publish a report every calendar year giving details of sampling compliance against a wide range of standards. For more information on water quality, including a report for your area, visit the Water quality page.

Download our 2018 water quality report


Our net zero carbon routemap

By 2030 we are committed to achieving net zero operational carbon emissions, in-line with the Public Interest Commitment made by all the English water companies Water UK - Net Zero 2030 Routemap

We've developed a routemap to get us there focused primarily on managing the demand for water and energy. 

Find out more about our net zero carbon routemap


Company Monitoring Framework (CMF)

The CMF was introduced by Ofwat, the economic regulator for the water sector, in 2015. The framework describes how Ofwat will oversee that we, and other water and wastewater companies, are providing our customers and other stakeholders with information they can have confidence in.

Find out more about the Company Monitoring Framework


Our Gender Pay Gap

Since April 2017 companies with more than 250 employees have been required by law to carry out gender pay gap reporting under the Equality Act 2010. The report must show the difference between the average earnings of men and women.

Find out more about our gender pay gap reports